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Our Terms & Conditions

When you open an account with kinghorsetoto group, you're agreeing to a straightforward set of rules that protect your funds, your account and your withdrawals.

Account SecurityPayment & Withdrawal TermsData & Privacy
kinghorsetoto group Our Terms & Conditions
HELP WITH YOUR ACCOUNT

Reach Us About Your Terms

Live Chat Open the chat bubble in the bottom-right corner of your screen during lobby hours…
Email Support Send account or policy questions to [email protected].
Account Settings Access your personal data, review your transaction history and request changes to your profile…
HOW WE PROTECT YOU

Data, Security & Your Rights

Account Encryption

Your login credentials and payment details are encrypted end-to-end.

Data Retention

We keep your account data and transaction records for seven years after your last activity.

Withdrawal Verification

When you request a withdrawal, we verify your identity and source of funds against your original deposit.

Cookie & Tracking Policy

We use cookies to remember your login session, language preference and game history.

Dispute Resolution

If you believe a charge was made in error or a withdrawal was reversed, contact [email protected] with your transaction ID.

Request Your Data

You can request a copy of all your personal data we hold by emailing support with 'Data Export Request' in…

Terms & Conditions FAQs

Yes. Our terms require you to register with accurate legal name, date of birth and ID number. We verify this data once at signup and periodically for large withdrawal requests. Using false information violates our terms and can result in account suspension.

Navigate to the login page and click 'Forgot Password'. We'll send a reset link to your registered email or phone number within seconds. The link expires after 24 hours. Never share your reset code with anyone, including our support team.

You can add new bank accounts, DANA, OVO, GoPay or QRIS details to your profile, but withdrawals must go to an account registered in your name. Changes take effect after verification, usually within one hour. Contact support if you need to update payment details.

Minimum withdrawal is Rp50,000 and maximum is Rp50,000,000 per transaction. Daily and monthly limits depend on your account history and region; players in Makassar and across Indonesia see limits in their account settings under 'Withdrawal Limits'.

Withdrawals via DANA, OVO, GoPay and QRIS usually land within 5–15 minutes. Bank transfers take 1–3 hours on weekdays, up to 24 hours on weekends. We'll show the expected time when you confirm your request.

If we detect fraud, underage play, match-fixing, money laundering or repeated bonus abuse, we can suspend your account immediately and forfeit your balance. We'll notify you of the breach and reason within 48 hours where possible. Account closure is permanent.

Yes. Email [email protected] with 'Account Deletion Request' and your reason. We'll process this within 10 working days. After deletion, your account cannot be recovered and all personal data is purged, except transaction records we retain for legal compliance.