Reference

Legal framework built around your account

When you open an account with kinghorsetoto group, you're protected by clear policies on data handling, payment security, account access and dispute resolution.

Account access policiesData & privacy handlingPayment verification stepsDispute resolution paths
kinghorsetoto group Legal framework built around your account
REACH OUR TEAM

How to contact us about legal matters

Live chat support Open the chat widget in your account lobby or on our homepage.
Email for formal requests Send account-closure requests, data subject requests and formal disputes to our legal team at…
Account settings — data tools In your account settings under Privacy & Security, you can view your data summary…
YOUR DATA SECURITY

How we protect your account and information

Payment data encryption

All deposits and withdrawals are encrypted end-to-end. Your DANA, OVO, GoPay and QRIS transactions are matched to your account via…

Cookie and tracking policy

We use session cookies to keep you logged in and analytics cookies to understand how you browse the lobby.

Account security & login

Set a strong password during registration. We recommend enabling two-factor authentication via SMS in your security settings.

Data retention & deletion

We keep your account data while your membership is active.

Third-party access & partners

We share payment data only with our acquiring bank and payment processor to clear deposits and verify withdrawals.

Changes to this policy

We update this legal page when regulations change or our practices evolve.

Frequently asked questions about account and data rights

Yes. Navigate to Account Settings > Privacy & Security > Close Account. Any remaining balance is returned to your registered payment method within five business days. Your account data is archived; you cannot reopen the same account, though you may register a new one after 30 days.

Open your Account Settings > Privacy & Security > Data Export. We compile your profile, transaction history, and gameplay logs and email a secure download link within seven business days. You may also email [email protected] with the subject 'Data Subject Access Request'.

Contact our support team via live chat or email [email protected] immediately. We investigate within five business days, checking your transaction log and payment processor records. We'll communicate the outcome via email and SMS. If the issue is with your bank, we provide a transaction receipt for you to share with your DANA, OVO, GoPay or QRIS provider.

All payment transactions are encrypted using TLS 1.2 or higher. Your DANA, OVO, GoPay and QRIS credentials are never stored on our servers. Deposits and withdrawals are authenticated by our payment processor before clearing to your wallet or account.

Only authorized kinghorsetoto group staff can view your account data. We share payment info with our bank and payment processor solely to settle deposits and withdrawals. We never sell your data to third parties. Law enforcement requests are handled according to local statute.

After you close your account, we retain your records for twelve months to satisfy local tax and audit requirements. After that period, we anonymize personal identifiers and move your data to archival storage. You may request earlier deletion where local law permits; email [email protected] to ask.

Go to Account Settings > Security > Two-Factor Authentication. Enter your mobile number, we send an SMS code, and you confirm it. On your next login from a new device, you'll receive an SMS code to verify. This step takes 30 seconds and significantly hardens your account against unauthorized access.